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FAQs

Who needs #LubeLife? 

#LubeLife is for anyone looking for healthier and better sexual experiences. While many people like it rough, sex does not have be painful or uncomfortable. Featuring a perfectly smooth glide and unparalleled lubrication, our personal lubricants, provide an incredible experience. With #LubeLife, you're provided with a perfect assist that will keep you lubricated for hours on end. 

Ranging from water-based to flavored lubes, let your imagination run wild with lubricants that will allow you slide into every position under the sun. Don't just live life, #LubeLife. 

Is #LubeLife safe to use with condoms? 

Whether choosing our water-based or silicone lubricants, all our lubricants are compatible with rubber latex, polyurethane, and polyisoprene condoms. 

Check the product packing for specific details. 

Will your lubes cause a rash? 

Our all organic formulas are created with the intent of sensitive use. Sourcing all of our ingredients from the US, a high quality finish is ensured. In the rare case that you do feel a burning sensation, discontinue use immediately and contact us. 

Where are my orders fulfilled? 

All orders are fulfilled at our warehouse in Valencia, California.  

Orders are normally processed within 1-3 business days, with shipping times ranging from 1-5 business. That means that it can take between 2-8 business days in total for a package to arrive at your doorstep. During holidays or long weekends, those times may slightly vary.  

What is the shipping process like?

We ship to all 50 states and to several countries abroad. Orders are fulfilled and sent to our warehouse, weekdays on a daily basis.  

Standard Shipping: Our standard shipping takes between 2-6 business days from receipt of order to delivery at your door. With a price of $4.95 for items weighing between 0.55 lbs-0.99 lbs and $7.95 for items weighing between 2 lbs-5 lbs, prompt delivery and customer satisfaction is our number 1 priority. 

Expedited Shipping: We have expedited shipping available for a flat rate of $7.95 per order. All expedited shipments are given priority processing and handling. 

International Shipping:  

What forms of payment are acceptable? 

We currently accept: Visa, MasterCard, American Express, Discover Card, JCB Apple Pay, Google Pay, and PayPal. 

Credit Card Payment Information: When paying via credit card you will be prompted to enter a credit card number. It is important to enter the appropriate billing name and address associated with your credit card. If you find that your order is not processing double check the card number and CVV security code on your card for any discrepancies.  

We do not accept orders placed with international credit cards. You can use a PayPal account to place an order that is linked to an international card.  

What is your privacy policy? 

Customer privacy and trust is of the utmost importance to CC Wellness. Working in accordance with state and federal laws, your personal information will not be duplicated or transferred to unknown parties. To view our full privacy policy, please click here.

What is your cancellation policy?  

In order to ensure a cancellation, it must be performed within 3 hours of checkout. If your order is canceled after the 3 hour mark, we will try our best to accommodate but cannot guarantee that it will occur. Once an order has been fulfilled and shipped, it cannot be canceled.    

Do you accept returns? 

We do not accept returns. If you bottle arrives cracked or leaking, please contact us for immediate assistance. 

Do you offer free shipping? 

We do offer free shipping for orders with a total value of over $25. This discount is automatically applied during checkout. However, free shipping is only available to US residents.   

How do I use discount codes? 

During the checkout process, in the information tab, on the right hand side under an image of your order, a small box with the filled in words "Discount Code" will appear. Type in your code and then press "Apply." Your discount will automatically be calculated. 

Do you have a mailing list? 

Why yes we do! When on the LubeLife website, scroll all the way to the bottom. In the very middle of the page, (right above the footer), you'll see the word "SUBSCRIBE" written in all caps. A space to input your email is available. All you have to do is click signup and you're added to the email list.  

There's something wrong with my order, how can I contact you? 

There are two ways to contact us. Clicking here will take you to the contact form of our website. Fill out the appropriate fields and press the send button. You can also send an email to wecare@lubelife.com and a customer service specialist will assist you.